Raving Fans: A Revolutionary Approach To Customer Service (Hardcover)
Description
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."
This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.
Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.
America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
About the Author
Ken Blanchard is an international bestselling author and motivational speaker whose books, including The One Minute Manager®, The One Minute Entrepreneur™, and Leading at a Higher Level, have sold more than eighteen million copies in thirty languages. He lives in San Diego, California.
Rick Bragg in the Movies
Even though you weren’t able to attend the September 26, 2011, sold-out world premiere of Alabama’s Rick Bragg: Out of the Dirt, here’s your opportunity to view the entire movie at home, as well as much bonus footage not seen in the original documentary.
Listen in on distinguished Alabamaians, local friends and family tell inside tales on Rick as a child and award-winning best-selling author. Rick also gives his life’s philosophy in many scenes. Find out about his mother’s poetry; hear his aunt tell of dressing him as a girl when he was a tot. If ever there was a priceless gift, this is it.
You may order the two DVD (22.95) set through our secure, encrypted link Here
We also have signed copies of every edition of every Rick Bragg title ever written. You may view those by Clicking Here
